GPS POI > GPS Forum > TomTom > Tomtom GO 720 did not recognise the USB device

colbrit · Guest

I just purchased a GO 720 and it works fine in my car but when I connected it to my PC through the USB port. The PC gave me a message saying it did not recognise the USB device.
HELP please like everyone says their support really lacks.

Guest · Posted: 02/22/2008 10:31pm Post subject: try this

Ive got this same problem. The site says to hold reset button for 15 seconds then try again. This works for me, only problem is once I take it off the dock, I gotta do the reset everytime I connect the 720 to my comp or I'll get the does not recognize pop up.

Guest234 · Guest

I also had a problem with my tomtom not being recognized by my pc, so I contacted tomtom support. They offered several suggestions, one being a software fix (free) but still nothing. They then sent me a free Royal mail box and bag (next day delivery) and said they'd check it and let me know how much it'll cost. If it was too much (max £125) then they'd post it back with no charge made. So off it went, it arrived back 3 days later, with a letter saying no fault was found, but "Hey presto!" it now connects perfectly. Worth a try maybe... Laughing

Guest · Posted: 12/11/2008 03:15pm Post subject: Same problem here

Paper clip on the reset button worked for me.

Guest · Posted: 08/23/2009 03:25am Post subject: fixed for my GO 730

Extacly the same for me and my GO 730. It had always worked perfectly, but then yesterday (probably after an upgrade of the PC client - can this be related to it ? ) my laptop didn't recognize the USB device anymore.

I put a paperclip on the reset button for 15 seconds and there you go. Works again Smile

Wonder if I indeed will have to do it every time I used it in the car...

garry.donges2

Useing a paper clip to reset works fine.

peter1111 · Posted: 10/18/2009 05:16am Post subject: usb

Try deleting the "TT Home" software, reboot PC then reinstall "TT Home", as your TT USB drivers might have been screwed up.